| The Customer Is Responsible For:
Due to the size and weight of most ABI products we cannot ship via UPS Ground, FedEX Ground & USPS Ground. As a result a freight class common carrier must be used. It is important to understand that the customer is responsible to notify ABI if the shipping address provided upon checkout if NOT semi tractor trailer accessible at marketing@abiabsolute.com immediately after checkout. Alternate arrangements may be made to deliver the product on a smaller truck or to deliver to an alternate location (at additional charge.) The customer is responsible to have a person at least 18 years of age that is authorized to inspect for damage during shipment and sign to receive the shipment that is properly skilled in using any equipment that may be required to unload the product present upon delivery. If the product is larger than the 8' wide and 3' deep lift gate or standard 4'x4' pallet, additional equipment may be required to unload the product. Possible unloading equipment that could be used is a forklift, skid steer or tractor with a front end loader. The customer is further responsible to receive and/or return phone calls with the freight company to ensure a timely delivery. Please call 877.788.7253 (Mon. - Fri. 8am-5pm) if you have any question about the customers responsibility. Failure to meet these responsibilities may result in additional charges to the customer.
Tracking A Shipment:
In order to track you shipment you will need your tracking number also called a "PRO Number". This tracking number is emailed to the email address used in the checkout process when it is available. If you have not received a tracking number by email it is likely due to the product not yet being ready for shipment. If you need the tracking number resent to you please contact us. With your tracking number (Pro #) handy choose a tracking option below. Flatbed and UPS shipments cannot be tracked here.
Quick Track: <<Click Here>>
Track Shipments & Receive Automatic Email Update With Any Status Changes! <<Click Here>>
Shipments Under 70 lbs:
We ship most packages under 70 pounds via UPS Ground.
Track your UPS shipment: <<Click Here>> |
